Stammtisch

DFDS Seaways are currently recruiting for bilingual travel advisors (German & English) for their Contact Centre – Customer Sales and Service – at the Port of Tyne in North Shields.

MAIN PURPOSE OF JOB

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in German and English language, both verbal and written.

CORE RESPONSIBILITIES

• providing professional and efficient customer sales and service in all duties
• making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
• first contact resolution of customers and clients queries, requests, orders and complaints
• proactively contact existing and potential customers with the aim of up-selling products
• match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate product

COMPETENCIES / DESIRED EXPERIENCE

• previous contact centre experience is ideal
• good proficiency and navigation skills around a pc, excellent keyboard skills
• good telephone manner with a clear speaking voice
• good communication skills and the ability to build rapport with the customer
  ability to work well in a team
• flexible to work at all times in the contact centre, including evenings and weekends

MEASUREMENT

• delivery of targeted personal quality and performance scores
• delivery of departmental KPI’s and SLA’s
• manager observation
• customer feedback (internal/external)
• compliance delivery

If this is of interest to you, please send your CV directly to Joanne.Parker@dfds.com.

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Point Pleasant, a Newcastle based PR and communications company, is currently looking for a Marketing Assistant for Germany. They work with a range of clients in the North East and internationally, with around 70 percent of business coming from the entertainment sector. A tight-knit team with a passion for simple and effective communications and Point Pleasant work hard to excel on behalf of their clients.

Due to a recent new contract with an entertainment business that’s expanding into the German market, they’re looking for a German native or someone who speaks the language fluently to help them manage the launch. A key part of the job description will be copywriting for the website and marketing materials, with PR, IT, marketing and business development elements also included in the day-to-day role.

Ideally the successful applicant will have German as a native language or be fluent enough to write copy in a local style. The copywriting role will include a mix of translation and original text, so a good knowledge of formal and informal German, colloquialisms, etc would be a distinct advantage. The role will initially be on a short-term internship basis, although longer-term opportunities may exist for the right candidate.

Full guidance will be provided on the client and the website, including target customers, the products to be featured and the style required. The opportunity will also exist to get involved with PR and marketing activities for the client if the successful candidate wishes to enhance their skills in these areas.

Key requirements

• Excellent knowledge of German (Native or fluent)
• Some copywriting experience
• Team player with strong work ethic
• Enthusiastic and willing to learn
• Organised and self-motivated
• Knowledge of Microsoft Office applications
• Basic knowledge of PR and the marketing mix
• An interest in betting and gaming is an advantage, but not required

For further information, contact Nick Kemp either via email nick@nickkempassociates.co.uk or call 0191 2759779.

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Newcastle based company is looking for focused, ambitious candidates to work buoyant technology recruitment markets in Europe.

£18K – £25K base. £50K first year OTE.

Are you a recent graduate? Do you have a work record since graduating that shows grit and initiative? If not a graduate, do you have good B2B sales/research/account management experience?

If so, it’s time to take your seat at the table: bright minds, fantastic offices and close quarter contact with market leading consultants. If you want to work for a truly exciting brand in global recruitment utilising your knowledge of German speaking markets, this is what you need to know.

You only have to build your practice once in recruitment. Why not join a company small enough to put you in daily contact with its senior players, yet strong enough to compete on the global stage? Working across niche technology markets, our client needs German speakers to join an expanding delivery and recruitment team. These are strong areas within anti-cyclical markets, not bound to current UK economic conditions.

You’ll be researching, following leads and picking up the phone to source candidates/leads for the sales team, aspiring to join that team yourself by showing ingenuity and producing results. For those with excellent client handling skills, you could move into a pure account management role at an early stage.

Show an awareness of where candidates for roles can be located and how they can be prised from embedded positions. Building a big and clever database full of great leads will bring promotion and bonuses.

What type of person do you need to be?

• Smart but not overly academic
• Business credible – articulate and persuasive on the phone
• Accountable – you’ll need the maturity to own up to your mistakes and shortcomings
• Resilient
• Ingenious

EXCELLENT BUSINESS ENGLISH IS ESSENTIAL

If you see yourself in these lines, apply.

Contact Toby Davies by email recruitment@elliottbrowne.com or call 07929 262 823.

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